IT Consultants' Insight on Business Technology | NSK Inc.

Help Desk vs. Service Desk

Posted by Caroline Witts Wed, Aug 17, 2016

What is the difference between a Service Desk and a Help Desk? While they may sound similar, the ITIL v3 makes a point to decipher between them. Each form of service plays a distinct role in the communication between customer and IT provider.

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Topics: Help Desk

The Top 4 Security Apps to Protect Your Business

Posted by Caroline Witts Wed, Aug 10, 2016

Cybersecurity is a pressing issue for businesses, today perhaps more than ever. With ransomware and email phishing running rampant it’s critical to have a program in place to protect your businesses’ data. There are a lot of options to choose from and for this post I researched four different security companies and compared the services they offer.

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Topics: cybersecurity

Microsoft Services Agreement and Privacy Statement made clearer

Posted by Cathie Briggette Mon, Aug 08, 2016


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Topics: Microsoft, Office 365

Why Apple's Sales are Continuing to Drop

Posted by Caroline Witts Fri, Aug 05, 2016

Your local Apple Store may always look crowded with eager customers, but it seems that too many of those customers are leaving empty handed these days. In the past three months Apple has seen a steady decline in sales for products across the board. The end of this quarter marks the second quarter in a row of declining sales and revenue is down 15% compared to sales at this time last year. The sales weren’t the only drop in numbers. Apple’s stock dropped  8.3% after quarter results were released which only adds to the 20% decline in shares over the last 12 months.

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Topics: Apple

How Technology is Helping People Get to the Polls

Posted by Caroline Witts Mon, Jul 25, 2016

Are you registered to vote? Do you wish you were but don’t know how? Google’s got you covered. The most popular search engine in the world has recently added a new feature. Now whenever someone searches “how to register to vote”, Google directly provides you with comprehensive instructions. No digging through links required.

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Topics: New Technology

What is a SOC 3 Compliance Report for Financial Services Companies

Posted by Cathie Briggette Tue, Jul 19, 2016

A SOC 3 report is designed to meet the needs of organizations that want assurance for their Clients on the controls the organization uses in relation to security, availability, processing integrity, confidentiality, or privacy. The Report is an easily publicly distributed report and is designed to attest to the Organization’s successful completion of a SOC 2.

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Topics: Data Security

How Pokemon Go is Bringing Augmented Reality to the Masses

Posted by Caroline Witts Mon, Jul 18, 2016

If you had no idea what the term “augmented reality” (AR) meant before, chances are you know now. With the recent release of Nintendo’s new Pokémon Go app, augmented reality has exploded on a global scale. The new game designed for smart phones utilizes your phone’s camera and GPS features to lead you out into the real world in the search for Pokémon.

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Topics: virtual reality, augmented reality

10 dos and don’ts of using Microsoft PowerPoint for a presentation

Posted by Cathie Briggette Wed, Jul 13, 2016

By:  Cathie Briggette with lots of  help from the  US SMB Microsoft Team

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Topics: Microsoft

The Importance of Cybersecurity for Your Small Business

Posted by Caroline Witts Mon, Jul 11, 2016

Mark Zuckerberg was back in the news recently when word got out that his Twitter, Facebook and Linked-In accounts had been hacked. While there is something ironic about the CEO of Facebook having his own Facebook profile hacked, there is also something very concerning. If one of the biggest names in tech can have their personal information stolen, what’s to stop it from happening to the rest of us?

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Topics: Data Security, cybersecurity

Are We Entering a Post-App Era?

Posted by Caroline Witts Wed, Jun 22, 2016

The Huffington Post recently published an article discussing the future of apps for smart phones. The article focused on the recent decline of app sales and how we may be entering a “post app” era. Meaning we may be looking at a future where our screens and screens of apps are all replaced by artificially intelligent operating systems.

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Topics: New Technology, google, operating systems